1. Satisfaction Guarantee

SecureVPN for Mac offers a satisfaction guarantee on all our consultation services. If you're not completely satisfied with the quality of our consultation services, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time consultations and package service deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Not Provided: If we fail to deliver the consultation service that you purchased
• Quality Issues: If the consultation service provided falls significantly short of our described standards
• Technical Difficulties: If technical issues on our end prevent the successful delivery of our services
• Double Charges: If you were accidentally charged twice for the same service
• General Dissatisfaction: If you are unhappy with a service for a valid reason that we acknowledge

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 7 days of service delivery for quality issues or dissatisfaction
• 30 days of purchase for services not delivered
• 14 days of the transaction date for billing errors or double charges

Refund requests made after these timeframes will be evaluated on a case-by-case basis and may not be eligible for a full refund.

4. How to Request a Refund

5. Refund Methods and Processing Time

Refunds will be issued using the original payment method used for the purchase:

• Credit/Debit Card Payments: Refunds will be credited back to the original card used for the transaction. The refund may take 5-10 business days to appear on your statement, depending on your card issuer's policies.
• PayPal Payments: Refunds will be processed back to your PayPal account, typically within 2-3 business days.
• Bank Transfers: Refunds via bank transfer may take 7-10 business days to process.

6. Non-Refundable Items and Services

The following items and situations are generally not eligible for refunds:

• Consultation services that have been fully delivered and completed to the agreed specifications
• Service cancellations requested after the service has begun or been partially delivered
• Services where the client failed to provide necessary information or cooperation required for delivery
• Discounted or promotional services specifically marked as non-refundable
• Issues arising from the client's technical environment or limitations that were disclosed before the service was purchased

7. Partial Refunds

In some cases, we may offer partial refunds:

• When a portion of the services has been delivered satisfactorily
• When we have incurred significant costs in preparing to deliver the service
• For package services where some components have been delivered

The amount of a partial refund will be determined based on the value of services delivered and costs incurred.

8. Cancellation Before Service Delivery

If you need to cancel a scheduled consultation service:

• 48+ hours before scheduled delivery: Full refund available
• 24-48 hours before scheduled delivery: 75% refund available
• Less than 24 hours before scheduled delivery: 50% refund available
• No-shows or cancellations after the scheduled start time: No refund available

These timeframes may be adjusted for custom or enterprise-level consultation services.

9. Alternative Solutions

In lieu of a refund, we may offer alternative solutions such as:

• Rescheduling the consultation service
• Providing additional service time to address issues
• Offering service credits for future use
• Assigning a different consultant with expertise better suited to your needs

These alternatives may be proposed when they may better address your specific situation than a refund.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: support@securevpnformac.com
• By phone: +1 (555) 123-4567
• By mail: 123 Security Ave, San Francisco, CA 94105, United States